A little help with Motovix

Tell us what happened

Include your device model, iOS version, Motovix version and the steps that led to the issue. Let us know whether you were playing an imported file, using a source or casting to another device.

An error message or screenshot can help. Hide passwords, account details and private playlist links before sending anything. Please do not email videos or credentials.

A source is not playing

Check your connection and whether the source still works with your provider. Providers control access and availability. We cannot supply playlists, renew a provider subscription or restore a channel removed by a provider.

A TV is not showing up

Confirm that the receiver supports your chosen casting method, that both devices can reach the same local network and that Motovix has Local Network permission. Receiver support varies by format and network setup.

Remove your local data

Remove sources or imported videos from the app. Clear playback history in Settings to remove recent channels and saved positions. Thumbnail caches are managed automatically. Removing a source does not cancel any account you hold with its provider.

Support and privacy requests

Email devneetuchoudhary@outlook.com. We use the details you send to answer and investigate your request. Response times vary; no password or payment is needed to contact support.